SHIPPING & RETURNS
SHIPPING POLICY
Here's what you need to know about shipping:
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Methods and Timing: Standard and expedited shipping options available. Orders typically processed within 1-2 business days. Standard shipping takes 3-7 days.
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International Shipping: Available to select countries with varying rates and times. Customers responsible for customs fees.
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Tracking: Receive a confirmation email with tracking info once shipped.
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Address: Ensure accuracy to avoid delays; no P.O. boxes.
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Lost or Damaged: Contact us immediately for assistance.
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Questions or concerns?: Contact our customer service team via email: kin.by.eyesforall@gmail.com or via WhatsApp +254794764451 or +254770813111.
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RETURN & EXCHANGE POLICY
Refunds and Returns Policy
At KIN by Eyes For All, we strive to provide you with exquisite jewellery pieces that exceed your expectations. If, however, you are not entirely satisfied with your purchase, we are here to help.
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Refunds:
We offer refunds only in cases where the product is faulty or incorrectly represented. If you believe you have received a faulty or misrepresented item, please contact us within 7 days of receiving your order to initiate the refund process. To be eligible for a refund, the item must be unused and in the same condition as you received it, along with its original packaging.
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Exchanges:
We understand that choosing jewellery is a personal decision. If you wish to exchange your item for a different size, style, or colour, we are happy to assist you. You can exchange your purchase within 7 days of receiving your order. To initiate an exchange, please contact us, and we will guide you through the process.
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Return Procedure:
To initiate a refund or exchange, please contact our customer service team at kin.by.eyesforall@gmail.com or via WhatsApp at +254794764451 or +254770813111. Provide us with your order number, the reason for the return or exchange, and any relevant details. We will then provide you with instructions on how to return the item.
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Conditions for Refunds and Exchanges:
Items must be returned in their original condition and unworn.
Refunds will be issued to the original payment method used for the purchase.
Customers are responsible for the cost of return shipping unless the item is faulty or incorrectly represented.
We recommend using a trackable shipping service for returns to ensure the safe arrival of your package.
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Final Sale Items:
Please note that items marked as final sale are not eligible for refunds or exchanges unless they are faulty or incorrectly represented.
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Contact Us:
If you have any questions or concerns regarding our refunds and returns policy, please don't hesitate to contact our customer service team at kin.by.eyesforall@gmail.com or via WhatsApp at +254770813111 or +254794764451. We are here to assist you and ensure your satisfaction with your KIN by Eyes For All purchase.